Shipping Policy

Thank you for shopping at Melnai Apparel. We are committed to providing reliable order processing and international shipping services to customers worldwide.

Please review the following shipping information carefully before placing your order.

Order Processing Time

All orders are processed within 1–5 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays. During high-demand periods, processing times may be slightly extended.

If there is a significant delay with your order, our customer support team will contact you by email.

Shipping Time

Estimated delivery times may vary depending on the destination country, customs procedures, carrier operations, and local logistics conditions.

Estimated Delivery Times

• United States: 7–15 business days

• Europe: 7–20 business days

• Canada & Australia: 10–20 business days

• Other International Destinations: 10–25 business days

Please note that these delivery estimates are not guaranteed and may occasionally be affected by factors outside our control.

Shipping Fees

Shipping fees are calculated during checkout based on:

• Delivery destination

• Shipping method selected

• Order size and weight

Promotional free shipping offers may be available on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking updates may require several business days to appear after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or local fees imposed by the destination country.

Customers are responsible for any applicable customs charges, taxes, or import fees required by local authorities.

Melnai Apparel is not responsible for delays caused by customs clearance procedures.

Incorrect Address Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided, shipment delays or failed deliveries may occur. Additional shipping charges may apply for reshipment requests.

Lost or Delayed Packages

While we work with reliable shipping carriers and fulfillment partners, delivery delays may occasionally occur due to:

• Customs inspections

• Weather conditions

• Carrier disruptions

• Holiday shipping volume

• International transportation issues

If your package appears significantly delayed, please contact our support team for assistance.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please contact us promptly and include:

• Your order number

• Photos of the package and products

• A description of the issue

We will review the issue and provide appropriate support as quickly as possible.

Contact Information

Company Name: MELNAI APPAREL LIMITED

Business Address:
Rm 602, 6/F, Kai Yue Comm Building,
No. 2C Argyle Street, Mongkok, Kowloon, Hong Kong

Customer Support Email: payment@melnaiapparel.com
Phone: +1 516 386 6575

Website:
melnaiapparel.com

By placing an order through our website, customers agree to the terms outlined in this Shipping Policy.