Return & Refund Policy

Thank you for shopping at Melnai Apparel. Customer satisfaction is important to us, and we strive to provide quality products and reliable service.

Please review our Return & Refund Policy carefully before making a purchase.

Return Eligibility

Customers may request a return within 14 days after receiving the order.

To be eligible for a return:

• Items must be unused, unworn, and in original condition

• Items must be returned in the original packaging

• Proof of purchase or order confirmation is required

• Returned items must not show signs of damage caused by misuse

For hygiene and safety reasons, certain items such as personalized products, earrings, or intimate accessories may not be eligible for return unless they arrive damaged or defective.

Non-Returnable Items

The following items are generally non-refundable and non-returnable:

• Final sale or clearance items

• Gift cards

• Personalized or custom-made products

• Items damaged through improper use

• Certain hygiene-sensitive jewelry products where applicable

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number

• Photos of the item received

• A brief explanation of the issue

After review, we may offer:

• A replacement item

• Partial or full refund

• Store credit where appropriate

Return Process

To initiate a return request, please contact our customer support team at:

Email: payment@melnaiapparel.com

Please do not return items without prior authorization from our support team.

Once your request is approved, return instructions will be provided.

Return Shipping Costs

Customers are generally responsible for return shipping costs unless:

• The wrong item was shipped

• The item arrived damaged or defective

• The return is caused by our error

Original shipping fees are generally non-refundable unless otherwise required by applicable law.

Refund Processing

After the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method

• Processing times may vary depending on the payment provider or financial institution

• Please allow several business days for the refund to appear in your account

Order Cancellation

Orders may be canceled within a limited period before shipment processing begins.

If the order has already been processed or shipped, cancellation may no longer be possible and the standard return policy will apply.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again

2. Contact your credit card company or payment provider

3. Contact your bank, as processing times may vary

If you still need assistance, please contact our support team.

Contact Information

Company Name: MELNAI APPAREL LIMITED

Business Address:
Rm 602, 6/F, Kai Yue Comm Building,
No. 2C Argyle Street, Mongkok, Kowloon, Hong Kong

Customer Support Email: payment@melnaiapparel.com
Phone: +1 516 386 6575

Website:
melnaiapparel.com

By placing an order through our website, customers agree to this Return & Refund Policy.