Refund & Exchange Policy

Last Updated: May 13, 2026

Thank you for shopping at Melnai Apparel. We aim to provide high-quality women’s jewelry and a smooth customer experience. If you are not fully satisfied with your purchase, please review our Refund & Exchange Policy below.

1. Return & Exchange Eligibility

Customers may request a refund or exchange within 14 days of receiving their order.

To be eligible:

• Items must be unused, unworn, and in original condition
• Items must include original packaging
• Proof of purchase is required (order confirmation or receipt)
• Items must not be damaged due to customer handling

For hygiene and safety reasons, certain jewelry items (such as earrings) may not be eligible for return or exchange unless they arrive damaged or defective.

2. Refund Options

If your return is approved, you may receive:

• Full refund (for eligible items returned in acceptable condition)
• Partial refund (if items are not in original condition or missing components)
• Store credit (in certain cases, as an alternative solution)

Refunds are issued to the original payment method used for the purchase.

3. Exchange Policy

We offer exchanges for eligible items under the following conditions:

• The item received is defective or damaged
• The item received is incorrect (wrong product shipped)
• The requested exchange item is available in stock

Exchanges are processed after the original item is returned and inspected.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Order number
• Clear photos of the product and packaging
• Description of the issue

We will review your request and offer a replacement, exchange, or refund depending on the situation.

5. Return Process

To initiate a refund or exchange:

1. Contact our support team at payment@melnaiapparel.com
2. Provide your order details and reason for request
3. Wait for return approval and instructions
4. Ship the item back if required

Items returned without prior approval may not be accepted.

6. Shipping Costs for Returns

• If the return is due to our error (wrong item, defective item), we will cover return or replacement costs
• If the return is due to personal preference, customers are responsible for return shipping costs
• Original shipping fees are generally non-refundable

7. Refund Processing Time

Once your returned item is received and inspected:

• Refunds are typically processed within 5–10 business days
• Processing time may vary depending on your payment provider or bank

You will receive an email notification once your refund is approved.

8. Order Cancellation

Orders may be canceled before they are shipped. Once an order has been processed or dispatched, cancellation may no longer be possible, and standard return procedures will apply.

9. Late or Missing Refunds

If you have not received your refund:

• Check your bank or payment account again
• Contact your payment provider for processing updates
• Contact your bank if necessary

If the issue persists, please contact our support team.

10. Contact Information

Company Name: MELNAI APPAREL LIMITED

Website: melnaiapparel.com

Business Address:
Rm 602, 6/F, Kai Yue Comm Building,
No. 2C Argyle Street, Mongkok, Kowloon, Hong Kong

Customer Support Email: payment@melnaiapparel.com
Phone: +1 516 386 6575

By placing an order on our website, you agree to this Refund & Exchange Policy.