Frequently Asked Questions (FAQ)

1. What products does Melnai Apparel sell?

Melnai Apparel specializes in fashionable women’s jewelry and accessories, including:

• Necklaces

• Earrings

• Bracelets

• Rings

• Fashion accessories

• Gift collections

Our collections are designed to combine modern trends with timeless elegance.

2. How can I place an order?

You can place an order directly through our website by:

1. Browsing our product collections

2. Adding your desired items to the shopping cart

3. Proceeding to secure checkout

4. Completing payment using the available payment methods

After your order is successfully placed, you will receive an order confirmation email.

3. What payment methods do you accept?

We support secure online payment methods through trusted payment providers. Available payment options may include:

• Credit cards

• Debit cards

• Major international payment methods

All transactions are processed securely to protect customer information.

4. Do you ship internationally?

Yes. Melnai Apparel serves customers worldwide and offers international shipping to many countries and regions.

Shipping availability and delivery times may vary depending on the destination.

5. How long does shipping take?

Order processing and shipping times may vary based on product availability and destination.

Estimated delivery times:

• Processing Time: 1–5 business days

• International Shipping: 7–20 business days

Please note that delays caused by customs, carriers, holidays, or external factors may occasionally occur.

6. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with tracking information if available.

If you need assistance tracking your order, please contact our customer support team.

7. What is your return and refund policy?

We aim to ensure customer satisfaction. If you experience issues with your order, please contact us as soon as possible.

Eligible return or refund requests are handled according to our Return & Refund Policy. Items must generally be unused and returned within the specified return period.

For assistance, please contact: payment@melnaiapparel.com

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect product, please contact us within a reasonable time after delivery and include:

• Your order number

• Photos of the item received

• A brief description of the issue

Our support team will review the issue and provide assistance as quickly as possible.

9. How can I contact customer support?

You can contact our support team using the following information:

Email: payment@melnaiapparel.com
Phone: +1 516 386 6575

Business Address:
Rm 602, 6/F, Kai Yue Comm Building,
No. 2C Argyle Street, Mongkok, Kowloon, Hong Kong

10. Is my payment information secure?

Yes. Melnai Apparel uses secure payment technologies and trusted payment providers to help protect customer information and transaction security.

We are committed to maintaining a safe and reliable online shopping experience.

11. Do you offer wholesale or business partnerships?

Yes. We welcome wholesale inquiries, retail partnerships, and business cooperation opportunities.

For wholesale information, please visit our Wholesale page or contact us directly at payment@melnaiapparel.com.

12. How can I stay updated on new products and promotions?

You can visit Melnai Apparel regularly to explore our latest collections, promotions, and seasonal product updates.