Privacy Policy

Last Updated: May 13, 2026

Welcome to Melnai Apparel. Your privacy is important to us. This Privacy Policy explains how MELNAI APPAREL LIMITED collects, uses, stores, and protects your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

Company Name: MELNAI APPAREL LIMITED

Business Address:
Rm 602, 6/F, Kai Yue Comm Building,
No. 2C Argyle Street, Mongkok, Kowloon, Hong Kong

Customer Support Email: payment@melnaiapparel.com
Phone: +1 516 386 6575

2. Information We Collect

When you visit our website or place an order, we may collect certain information, including:

Personal Information

• Full name

• Billing and shipping address

• Email address

• Phone number

• Payment-related information

• Order history

Technical Information

• IP address

• Browser type

• Device information

• Time zone settings

• Website usage data

• Cookies and analytics information

3. How We Use Your Information

We may use your information for the following purposes:

• To process and fulfill orders

• To provide customer support

• To communicate order updates and shipping information

• To improve our website and services

• To prevent fraudulent transactions and unauthorized activity

• To comply with legal obligations

• To send promotional communications where permitted by law

4. Payment Security

We use secure payment processing technologies and trusted third-party payment providers to process transactions.

Payment information is handled securely and is not stored directly on our servers beyond what is necessary for order processing and legal compliance.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality

• Remember customer preferences

• Analyze website traffic and performance

• Enhance user experience

Customers may disable cookies through their browser settings, although certain website functions may become limited.

6. Sharing of Information

We do not sell customer personal information.

We may share limited information with trusted third parties only when necessary to:

• Process payments

• Deliver orders

• Provide logistics and shipping services

• Operate website functionality

• Comply with legal obligations

• Prevent fraud or security risks

Third-party service providers are expected to handle personal information responsibly and securely.

7. Data Retention

We retain customer information only for as long as necessary to:

• Fulfill orders

• Maintain business records

• Comply with legal, accounting, or regulatory requirements

• Resolve disputes and enforce agreements

8. International Users

As an international online business, customer information may be processed or stored in different countries where our service providers and partners operate.

By using our website, you understand that your information may be transferred internationally where permitted by applicable law.

9. Customer Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

• Access to your data

• Correction of inaccurate information

• Request deletion of personal data

• Restrict or object to certain processing activities

• Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

10. Data Protection

We implement reasonable administrative, technical, and security measures to help protect customer information against unauthorized access, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.

Customers are encouraged to review the privacy policies of third-party services before providing personal information.

12. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes.

Updated versions will be posted on this page with the revised effective date.

14. Contact Information

If you have questions regarding this Privacy Policy or your personal information, please contact us:

MELNAI APPAREL LIMITED
Rm 602, 6/F, Kai Yue Comm Building,
No. 2C Argyle Street, Mongkok, Kowloon, Hong Kong

Email: payment@melnaiapparel.com
Phone: +1 516 386 6575

Website:
melnaiapparel.com